Protect what matters most.

Proudly serving hometown heroes in the Southeast.

Insurance is more than a piece of paper. It's about helping to protect your facility, apparatus, vehicles and—most importantly—your team during all of the moments that matter. That's why at VFIS Southeast, we provide you with the tools, resources, services and specialized insurance solutions you need to help your emergency service organization address risks and keep your crew safe.
Firefighters walking alongside a fire engine

Insurance products designed for emergency service organizations

We understand the risks that Southeast firefighters, EMTs, dispatchers and rescuers face every day while serving the community—and we see it as our duty to help give you peace-of-mind by supplying meaningful benefits and protections. Here are some of the products we provide:

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Education, training + resources for your responders

Help sharpen your skillsets and improve your safety efforts with these resources designed for emergency responders.

Education & Training

From our gold-standard driver training to traffic incident management courses and more—check out our regionally-based in-person and webinar training and education opportunities.

VFIS University

Sharpen your skillsets on a wide-variety of topics online anytime, anywhere at vfisu.com! Many classes are offered for free or at a discounted price for VFIS clients.

Safety Central

Explore our large library of industry-focused resources to help you improve your safety and operations.

Don't Risk It! Podcast

Listen to the VFIS crew and special guests discuss the latest hot topics and risk management concerns in the industry—and don't forget to come back biweekly for new episodes!

ResponderHelp.com

Thousands of resources (including free SOGs!) designed around the top operational risks and issues emergency responders face.

Fire services equipment hanging on a wall

How to file a claim

In the event of a loss, please know we're here to help. Here's what to do:

  • Provide assistance to injured persons and/or protect your property from further damage.
  • Keep our phone number handy and give us a call. 800.621.3380
  • You'll be asked to provide us with accurate information pertaining to the incident, such as:
    • Date, time and location of the occurrence
    • General description of what happened
    • Identity and contact information for all persons involved
    • Description of the damages and/or injuries
    • Description of the automobiles, property, persons and witnesses involved, including addresses and telephone numbers
    • If the claim involves an automobile accident or a crime, record the name of the police department and the number of the police report.
    • Do not divulge information to anyone other than your assigned claim handler or their authorized representative.
  • In the event that a lawsuit is filed against you or your organization, contact us immediately and provide copies of the suit papers.

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